Xchanging, a CSC Company, operates in the insurance and technology sector. Based in Folkestone, they provide technology-enabled business solutions to the global commercial insurance industry .

Our business

We deliver market leading insurance software that enables business growth. We inject disruptive technology into our customers’ business processes, dramatically improving performance, adding value and reducing costs. By offering an enhanced range of services, we help customers compete in the digital, global insurance marketplace.

In May 2016, Xchanging, a London-based insurance software and business process outsourcing leader was acquired by CSC, a global IT services provider. The combined business has more than 66,000 employees globally, including 18,000 insurance-dedicated staff.

With the combined strength of Xchanging, CSC is at the heart of the insurance industry’s digital transformation wave. Leveraging our partners, industry IP and global domain expertise, CSC’s strategy is to lead our clients on their digital journey with a new generation of offerings.

Location – Folkestone

Xchanging, and its predecessors – the London Processing Centre and Institute of London Underwriters before this – has a long history in Folkestone dating back to the 1960s. Like many London-based financial services business at the time, regional offices were an attractive alternative providing experienced and emerging talent and offering employees a local, lifestyle employment choice as an alternative to the London commute. Folkestone was particularly attractive for insurance companies and businesses that provide similar services to them.

Advantages of Folkestone

Folkestone offers a reasonable cost of living, and a thriving and vibrant business community with companies such as Eurotunnel as well as Holiday Extras and a wealth of retailers. Also, there is a new Creative Quarter in Folkestone which was founded to regenerate Folkestone through arts and the creative industries. It is a place where businesses can develop and succeed.

As a regional insurance hub, Folkestone has a great talent pool and wealth of knowledge and is the ideal location for us to grow our business. Our company, along with organisations like Saga Group and Swiss Re are examples of companies in Folkestone with a sizeable, relevant workforce. Good schools also provide options when we are looking for talented first-jobbers.

Proximity to London via the High Speed 1 Network rail link allows customers to call on our Folkestone service delivery centre, and easy access for our staff to visit their customers in and around London. Travel to London takes around 45-50 minutes.


We have established a long and productive relationship with the local Insurance Institute of Folkestone, Canterbury, and East Kent. We have sponsored the Young Achiever of the Year Award and remain a keen supporter of the Institute’s annual dinner.

Over the years, we have remained committed to raising funds for local charities; raising over £12,000 in the last six years for local charities such as Pilgrim’s Hospice and MacMillan Cancer as well as Children in Need, Sport Relief and Comic Relief.


Folkestone has a thriving business community, many of which are members of various local business support networks and organisations. Tap into these resources and speak to local businesses to understand what it takes to set up a business in the area. Join the Shepway District Council and the Chamber of Commerce. Ensure you have a clear business plan and do your research on the area.

Visit csc.com/xchanging