Are you Consumer Law Ready?

Kent County Council Trading Standards Team is running a specialist programme for businesses in the area.

26th June 2:30 – 4:30 – Pre-contract information and the right to cancel
Whether your contracts are made over the phone, by mail order or the internet, find out what makes a contract ‘enforceable’ and how cancellation rights work to protect your business and provide good customer service.

29th June 2:30 – 4:30 – Consumer Rights and Guarantees & Alternative Dispute Resolution/Online Dispute Resolution
Improve your customer complaint by understanding what a consumer’s legal rights are in the event of a problem and the use of alternative dispute resolution to get it settled.

3rd July 2:00 – 4:30 – Unfair Commercial Practices, Unfair Terms, and Pricing Practices Discover what makes terms fair, so you can rely on yours, and find out what business activities and pricing promotions could lead you into hot water.

Your trainers will be:

Claire Dartnell – a member of the Chartered Trading Standards Institute and a Trading Standards Practitioner. A law graduate with over 20 years’ TS experience advising on civil law.

Peter Stonely – with more than 20 years’ experience as an operational TS officer, over 15 years as a law trainer, 5 years as a Trading Standards Manager for a national retailer and is the lead trainer for the UK based Consumer Law Ready Project.


Register your interest, email or telephone 03000 412020

The cost is £30+VAT per person per session, or £70+VAT per person to attend all 3 days.

The venue is the Ashford Business Hub, TN23 5RN