The Changing Face of Customer Service
Kent Invicta Live Webinar event 9th September 2021 11:30
Members: Free to attend – Non-Members: £5.00 + VAT
Join the next Kent Invicta LIVE event The Changing Face of Customer Service, led by Suzanne Shaw, Director of Kent Trainers. In this workshop, we will look at what customers are really looking for and how we can deliver this successfully going forward.
A good business attracts customers, but a great business keeps them. Lasting success is built on customer retention, and to do this you need great customer service.
In the modern era, great customer service requires a mastery of everything from face to face, phone calls, emails, social media and even artificial intelligence.
Customer service can be a notoriously challenging environment. While speaking directly to customers has its rewards, customer service personnel can also face complaints and abuse, and situations where an answer isn’t forthcoming. Performing this role effectively means managing expectations and connecting with people as well as communicating effectively.
Over the past 16 months, businesses have gone through unsurmountable change and restructure to cope with the demands of Covid 19 closures and restrictions. However, some companies have excelled delivering an excellent Customer Service whilst others have failed to live up to customers’ expectations. So why is this?